Changelog

Knowledge base gap reports now provide more detailed insights, helping you identify and address content deficiencies more effectively. The updated interface offers a clearer view of missing information, improving your ability to fill gaps.

The lexicon workflow has been streamlined to enhance efficiency in managing vocabulary terms. This improvement simplifies the process of updating and maintaining your lexicon, ensuring more accurate speech recognition.

You can now utilize STT lexicon analysis with OpenAI integration to generate vocabulary suggestions and analyze transcripts. A backfill script allows re-running post-call pipelines, enhancing data accuracy and billing processes.

A new interface for vocabulary suggestions is available, featuring apply/dismiss actions and confidence badges. The "Analyze now" flow provides immediate feedback, integrating seamlessly into the Insights tab for better agent insights.

The client-side lexicon workflow has been refined to improve user experience when managing vocabulary terms. This update ensures smoother interactions and more efficient updates to your lexicon.

Enhancements to the backend lexicon workflow improve the management and processing of vocabulary terms. These changes contribute to more reliable and efficient speech recognition operations.

Admins and owners can now supervise active calls with new UI components and manage knowledge-base gaps and FAQ suggestions. This includes a supervision API, session flow, and a dedicated supervision navigation item.

The platform now automatically detects knowledge-base gaps and suggests FAQs using LLM-based analysis. Users can list, generate, and manage these suggestions through new services and API routes.

You can now view an automated changelog through a new UI. The system fetches PR data and generates changelogs weekly, providing a comprehensive view of updates and improvements.

Agents can now utilize a canvas workspace for better planning and organization, enhancing the overall user experience and operational efficiency.

Common code issues have been resolved, ensuring smoother operations and reducing errors across various functionalities.

Integration processes are now improved, allowing for more seamless connections and interactions with other platforms and services.

Backend integration processes have been enhanced to support more efficient and reliable connections with external services.

New tools for managing workspace organization are available, providing users with better control and customization options for their work environments.

Users can now access improved tools for managing workspace organization on the client side, enhancing flexibility and user experience.

Agents can now retain caller context across sessions, improving continuity and personalization in interactions. This feature fetches and injects caller context into sessions, enhancing the overall user experience.

The analytics dashboard now provides more comprehensive insights into agent performance and customer interactions, enabling teams to make data-driven decisions more effectively.

Client-side enhancements to the analytics dashboard offer a more intuitive interface and better visualization of key metrics, helping users quickly assess and respond to trends.

Handle system messages and display call status directly in the UI. Users see warnings, call transfers, and session countdowns, with visual indicators for call status and disabled controls during transitions.

Conversation end reasons are now normalized and stored with metadata, improving consistency across billing and telephony. This update aids in better tracking and analysis of call outcomes.

A new SessionTerminator centralizes session end logic, while new tools for call termination and transfer enhance call control capabilities. These updates streamline session management and improve operational efficiency.

The interface UI sidebar has been updated for better usability, providing a more organized layout and easier access to essential functions, enhancing the overall user experience.

Agents now benefit from a refined tabbed interface, making navigation between different sections more intuitive and user-friendly. This update enhances the overall user experience by streamlining access to key agent functionalities.

You can now manage data collection templates and agent fields through a new dedicated UI. The agent detail view is refactored into a tabbed layout, providing easy access to conversations and other settings.

Agents can now collect and validate data fields through new tools, enhancing data management capabilities. Text-to-speech outputs are sanitized to avoid raw URLs and emails, ensuring safer spoken responses.

A new data collection system allows agents to gather, store, and format structured data. Public and authenticated endpoints facilitate seamless data collection, enhancing the ability to generate conversation-complete emails.

The agent generation process now includes SSE streaming for real-time updates. New endpoints support starting generation, streaming events, and managing follow-up submissions, improving the agent creation experience.

A complete AI agent generation flow is now available, featuring a new setup page and progress tracking. Updated onboarding pages and enhanced UI components improve the overall user experience during agent creation.

Users can now enable an optional camera in the widget and conversation UI. This feature supports side-by-side video, device selection, and resolution controls, enhancing interaction with agents.

The home page has been improved to offer a more intuitive and visually appealing user experience, making navigation and access to key features more straightforward.

Refresh tokens now incorporate IP address checks, enhancing security by ensuring tokens are only valid from recognized locations, reducing unauthorized access risks.

Widget settings now function correctly, resolving previous issues that prevented users from saving or updating their widget configurations effectively.

Automatic token refresh and IP capture have been added to enhance security and session management. Users experience seamless authentication with improved token handling and IP verification.

Users can now export conversations to CSV and receive email notifications for early dropoffs and completed submissions, improving data management and engagement tracking.

Users can export conversations to CSV and share agent details via QR codes. Notification preferences are also customizable, enhancing data sharing and user interaction.

Avatar display issues have been fixed, ensuring that avatars render correctly across all interfaces, improving visual consistency and user experience.

The platform now uses shared types and introduces loading/error UI skeletons, streamlining code management and enhancing user experience with better loading indicators.

Full telephony and SIP integration is now available, allowing agents to manage SIP trunks and dispatch rules, enhancing communication capabilities with telephony support.

Telephony settings now support SIP transfer, allowing seamless phone session management and improving the integration of telephony services with agent configurations.

New enums and interfaces have been added to the shared package, providing more structured data models and improving consistency across different modules.

You can now manage phone numbers and telephony configurations through Twilio integration, including handling incoming calls and call statuses. Billing updates reflect telephony usage, and schemas now support telephony features and metadata.

Dashboard pages now allow management of phone numbers and agent telephony settings, such as call greeting and recording options. You can search, purchase, verify, and configure phone numbers through the telephony API integration.

PhoneSession now manages call logic, including DTMF and transfers to human operators. TransferAgent enables supervisor consultations, and a human handoff tool supports LLM-triggered transfers, enhancing phone session routing and management.

Notifications and error handling are now more robust, ensuring smoother operation and better user feedback. Issues related to Docker and AWS S3 integration have been addressed to enhance system reliability.

A new schedule page allows users to book calls directly. The self-signup process is now gated by a feature flag, redirecting users to the schedule page when self-signup is disabled, streamlining user onboarding.

Common types have been improved for better consistency and maintainability across the platform, facilitating easier integration and development.

Voice visualization now includes a refined audio orb with animated particles and improved gradients. The mode toggle UI is clearer, only displaying when an avatar is present and not in voice-only mode.

Player functionality has been improved for a better user experience, offering more intuitive controls and a smoother playback interface.

Tables have been redesigned to provide clearer data presentation, making it easier for users to interpret and interact with information.

Output structures have been enhanced for greater consistency and readability, improving data handling and presentation across the platform.

Handlers have been improved to provide more efficient processing and better integration with other components, enhancing overall system performance.

Voice processing algorithms are now more accurate and efficient, allowing for clearer and more natural interactions with the AI agent. Users will experience improved voice recognition and response accuracy.

You can now choose from a wider range of voices for your voice agents, enhancing personalization and user engagement. This update provides more options to match your brand's tone and style.